General Warranty

General NanoSystems, Inc. ("GNS") offers a 14-day return-or-exchange warranty and a 1-year manufacturer warranty on most products. Exceptions to these rules exist for certain products and product types and are mentioned under Warranty Exceptions

Certain items, services, and fees are excluded from any kind of warranty. Read the section on Warranty Exclusions for details. Warranty may be voided under certain conditions. The section titled Warranty Forfeiture provides details on that. All returns must be in strict accordance with GNS's Returns Policy & Procedure rules.

Warranty Exclusions

Shipping & Handling, labor, and service fees are non-refundable. Required down payments, if any, on cancelled orders are non-refundable. Order Cancellation fees may apply to cancelled orders. GNS is not responsible for any damage to any other parts or property, or for personal injury as a result of using any product purchased from GNS or as a result of defective products. Contact the product manufacturer for any recourse.

Warranty Exceptions

Special warranty rules apply to the following products and product types. Warranty Forfeiture rules remain applicable:

CPUs: CPUs are warranted for exchange only for 14 days from date of delivery provided Returns Policy & Procedure rules are followed strictly. Warranty does not cover any physical damage caused by any use of the CPU that falls outside the CPU manufacturer's designed or intended use of the CPU, and includes, but is not limited to, overclocking of the CPU, use of the CPU without a cooling fan or adequate cooling, or the application of improper voltage to the CPU. Intel® and AMD retail boxed CPUs are warranted ONLY through their respective manufacturers.

Memory: Memory products carry a 14-day return-or-exchange warranty and a 1-year manufacturer warranty from the date of delivery. Refunds on memory products are limited to the lower of the purchase price and the current GNS retail price. Physical damage will void all warranty. Warranty will not be honored if Returns Policy & Procedure rules are not strictly complied with.

Monitors: Monitors (CRTs, Flat panel displays etc.) carry a 14-day return-or-exchange warranty and a 1-year manufacturer warranty on generic brand (ADI, Sampo etc.) monitors or a 3-year manufacturer warranty on name brand (KDS, ViewSonic etc.) monitors from the date of delivery. 15% restocking fee applies to all returns of non-defective monitors. Physical damage will void all warranty. Warranty will not be honored if Returns Policy & Procedure rules are not strictly complied with. Note: Exchanges for name brand monitors (KDS, ViewSonic etc.) after the initial 14-day return/exchange period are generally faster through the manufacturer than through GNS, taking typically 2-5 days when processed directly through the manufacturer, compared to 8-10 weeks when processed through GNS.

LCD Monitors: GNS will exchange for new or provide a full refund within the first 14 days for 15" LCD monitors with 4 or more dead pixels. 17" LCD Monitors with 7 or more dead pixels and 18" LCD monitors with 10 or more dead pixels. Any LCD monitor returns made within 14 days that do not satisfy the dead pixel policy will have a 15% restocking fee, no exceptions. After the first 14 days GNS will honor the manufacturers' warranty and its respective policies.

Software: Software sales are final. Software may not be returned for refund unless it is part of a System or Upgrade Package being returned in its entirety, in which case the warranty rules for Systems or Upgrade Packages, as the case may be, apply. GNS does not guarantee compatibility of any software with your hardware, operating system, or any other software. GNS does not provide support for third party software.

Systems: GNS offers a 14-day return and 1-year parts and labor warranty on all systems built completely by GNS. A 25% restocking fee applies to all system returns. Systems, when being returned, must be returned in their entirety. Incomplete returns will not be accepted. Physical damage will void all warranty. Warranty will not be honored if Returns Policy & Procedure rules are not strictly complied with.

Upgrade Packages: GNS offers a 14-day return-or-exchange warranty on all upgrade packages and a 1-year manufacturer warranty on motherboards and heatsink-fan assemblies only. CPUs are not warranted beyond the initial 14-day warranty period. A 20% restocking fee applies to all upgrade package returns. Upgrade packages, when being returned, must be returned in their entirety. Incomplete returns will not be accepted. Physical damage will void all warranty. Warranty will not be honored if Returns Policy & Procedure rules are not strictly complied with.

Warranty on In-store Installations

In-store installations carry a 30-day parts-and-labor warranty plus the manufacturer warranty on all parts (manufacturer warranty varies). A 20% restocking fee is charged for the return of each non-defective item. Labor fees are non-refundable. Physical damage will void all warranty. Warranty will not be honored if Returns Policy & Procedure rules are not strictly complied with.

Warranty Forfeiture

Warranty will not be granted if Returns Policy & Procedure rules are not strictly followed. Physical damage of product(s) will void all warranty. Warranty will also be voided if any GNS or manufacturer serial tags, product stickers, seals, or the like, are removed, altered or tampered with. Warranty will also be voided if any mishandling, improper use, or defacing of the product that would normally void the manufacturer's warranty, has occurred. Improper or inadequate packaging of the product resulting in its damage during shipping when it is returned to GNS for RMA (Return Merchandise Authorization) purposes will also void its warranty.

Agreement

By placing an order with GNS you indicate that you have read and agree with this policy.